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Frequently Asked Questions

How do I place an order?

Ordering is quick and easy. Use our product descriptions, video reviews, sizing charts and other information to choose the best items for you and your dog. Read our How to Order page to see how to add items to your cart and check out.

What payment types can I use?

Our checkout is safe, secure and easy! We accept most major credit cards, debit cards and PayPal to provide you with the most safe and convenient payment options available.

Do you ship internationally?

Yes, we ship to Canada, Australia, and most other countries. Please contact us for a custom shipping quote, as shipping costs vary by destination and order weight.

Where is my order?

You can track your order status online by logging in to Your Account. You can also call or email us and we will check for you.

How do I contact customer service?

Visit our Contact Us page for all the details.

How much is shipping?

Orders of $50 and over are FREE! Orders under $50 ship with a flat rate of only $8.95. For more details visit our Shipping Policy.

How long does it take to get my items?

Orders usually ship the same business day (Mon - Fri) if placed before 12 pm EST. You will usually receive your order with standard shipping in 7 - 10 business days, if not sooner. Visit our Shipping page for more information.

How do I cancel or change my order?

Once an order has been submitted, it will be processed quickly to ensure your package is shipped promptly. If you need to cancel or change your order, call us at 717-296-8671 as soon as possible. Please note that we may not be able to cancel or make changes to your order once we have shipped the item(s).

How do I return or exchange an item?

There are absolutely no returns or exchanges with our clearance items with discounts over 40%. 

We want you to be completely satisfied. If your purchase is not what you expected, let us know. We will make every reasonable effort to make it right. Read our Return Policy for more information.

The main reason for exchanges is for wrong sizes. Please take the time to measure your dog before ordering to save the hassle of needing to exchange an item. Take a look at our Choosing the Right Crate Size and How to Measure Your Dog for Clothing pages for more information.

Where can I get product help?

Check out our Product FAQs page for answers to typical product questions. For all other questions, feel free to contact customer service.